We offer a formal Service Level Agreement for supporting Alchemus; key features of this service include:
- Formal call receipt and response monitoring processes
- Diagnosis and correction of any verified problems within the Alchemus application or documentation, with agreed resolution time-scales structured to reflect the severity of the impact on the customer’s business
- Quarterly reporting of SLA performance.
Our customers can either call us during our localnormal business hours; 8:00AM to 7:00PM or email us at firstname.lastname@example.org
We have designed the following support plans to benefit businesses of all sizes: