Alchemus strives to provide excellent customer service. We understand the business’ critical nature of the environment, in which our products are used and are ready to assist you with any problems or concerns you may have. Key features of this service include:
Formal call receipt and response monitoring processes
Diagnosis and correction of any verified problems within Alchemus software or documentation, with agreed resolution time-scales structured to reflect the severity of the impact on the customer’s business
Quarterly reporting of SLA performance
Reach out to us
Our Customers can either call us between hours of operation 7 a.m. to 8 p.m. PST or can email us at support@alchemus.com